Shipping policy

Processing Time

All orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
If there is any delay—such as during high-volume periods—we’ll clearly communicate updated shipping times in our site’s announcement bar.

Shipping Methods & Rates

Shipping is calculated at checkout based on your location and selected shipping method. We offer a range of standard and expedited options through trusted carriers.

You’ll receive a tracking number by email once your order ships.

Shipping Locations

Currently, we ship within the United States. If you're outside the U.S. and interested in JENCO Skincare, let us know at sales@jencoskincare.com—we’re exploring international options.

Delivery Issues

If your package shows as delivered but you haven’t received it, please contact your local carrier first. Then reach out to us at sales@jencoskincare.com and we’ll do our best to help.